According to a 2005 CFO Magazine survey, only 40% of CFOs find that their IT investments are producing the returns they expected.

Source: Gartner,
How to Optimize IT Investment Dec

Business cases are also generally viewed only as documents for gaining funding. Once approved they are put away… few track the business benefits the projects actually achieve.

Source: Gartner
Building Brilliant Business Cases

If you ask senior executives and manager as I do in my executive programs at IMD whether their companies are extracting the expected business value of their investments in IT, the overwhelming answer by a large margin is ‘no’!

Source, Donald A. Marchand
Extracting the business value of IT: It is usage,

The fundamental reason for beginning a programme is to realise the benefits through change.

Office for Government Commerce (OGC), Managing Suc

It is only possible to be sure that change has worked if we can measure the delivery of benefits it is supposed to bring.

Source: UK Cabinet Office
Successful IT: Modernising Government in Action